Support Center
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Have questions or need assistance? Our support team is ready to help!
We typically respond within 24-48 hours
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📱 App Store
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Frequently Asked Questions
How do I get started with Focus IQ?
Download the app from the App Store (iOS) or Google Play (Android)
Open the app and review the default task categories in the Setup tab
Customize categories and tasks to match your workflow
Go to the Time Entry tab and start logging your activities
View your productivity insights in the Dashboard tab
Is my data stored in the cloud?
No. Focus IQ Manager stores all your data locally on your device. We do not collect, store, or transmit your time entries, tasks, or notes to any external servers. This ensures maximum privacy and works even without an internet connection. However, this also means you should regularly back up your device to prevent data loss.
What's the difference between Free and Pro versions?
Free Version:
Up to 50 time entries
Basic dashboard analytics
Custom categories and tasks
Pro Version:
Unlimited time entries
Advanced analytics and charts
Data export (Excel/CSV)
Priority support
No ads or limits
How do I upgrade to Pro?
Open Focus IQ Manager
Tap on "Settings" or "Upgrade to Pro"
Choose your subscription plan (monthly or yearly)
Complete the purchase through your App Store or Google Play account
Pro features will be unlocked immediately
All subscriptions are managed through your device's app store and can be canceled at any time.
How do I cancel my subscription?
Subscriptions are managed through your device's app store:
iOS/iPadOS:
Open Settings on your device
Tap your name at the top
Tap "Subscriptions"
Find Focus IQ Manager and tap it
Tap "Cancel Subscription"
Android:
Open Google Play Store
Tap Menu → Subscriptions
Find Focus IQ Manager
Tap "Cancel Subscription"
Can I export my time tracking data?
Yes! Pro users can export their data in Excel (.xlsx) or CSV format. To export:
Go to the Dashboard tab
Tap the export icon (or menu)
Choose your format (Excel or CSV)
Select date range or export all data
Share or save the file to your preferred location
I lost my data after updating my phone. Can you recover it?
Unfortunately, because all data is stored locally on your device, we cannot recover lost data. To prevent data loss:
Regularly back up your device using iCloud (iOS) or Google Drive (Android)
Export your data periodically using the export feature (Pro version)
Keep your device updated and don't delete the app without backing up first
If you had device backups enabled, you may be able to restore your data by restoring your device from a backup.
How do I customize task categories?
Go to the Setup tab
In the "Task Categories" section, you can:
Add new categories with the "+" button
Edit existing categories by tapping them
Toggle categories active/inactive
Assign colors to categories for easier visualization
In the "Task Templates" section:
Select a category
Add common tasks you perform in that category
These will appear as quick-select options when logging time
Troubleshooting
App crashes or freezes
Try these steps:
Close and restart the app
Restart your device
Check that you have the latest version installed
Ensure you have adequate storage space on your device
If the problem persists, email us at info@focusiqapp.com with your device model and iOS/Android version
Time not calculating correctly
Ensure:
Start time is before end time
Times are entered in the correct format
You're not crossing midnight (currently not supported - log as separate entries)
Time picker shows AM/PM correctly
Dashboard shows no data
Check:
That you've logged time entries in the Time Entry tab
The date/month/year filters are set correctly
Your entries have categories assigned
Try changing the filter dates to ensure data exists for that period
Can't find my subscription or Pro features
Verify:
You're using the same Apple ID or Google account used for purchase
The subscription is still active in your app store account
Try tapping "Restore Purchases" in the app settings
Payment went through successfully (check your app store receipt)
Tips for Getting the Most Out of Focus IQ
💡 Pro Tips:
Log in real-time: Enter time blocks as you complete them for better accuracy
Use consistent categories: Stick to your category structure for clearer analytics
Add context in notes: Brief notes help you remember what you accomplished
Review weekly: Check your weekly dashboard to identify time drains and optimization opportunities
Export monthly: Export your data at month-end for records or reporting to leadership
Set up templates: Create task templates for recurring activities to speed up entry
Feature Requests & Feedback
We're constantly working to improve Focus IQ Manager. If you have ideas for new features or improvements, we'd love to hear from you!
Share your ideas:
Email us at info@focusiqapp.com
Include "Feature Request" in the subject line
Describe the feature and how it would help your workflow
We review all suggestions and prioritize based on user demand
Privacy & Security
Your privacy is our priority. Focus IQ Manager:
Stores all data locally on your device
Does not transmit your time entries or notes to any server
Does not sell or share your personal information
May collect anonymous usage analytics to improve the app (can be disabled in settings)
For complete details, please review our Privacy Policy.
Account & Billing Questions
All billing and subscriptions are handled through the App Store (iOS) or Google Play (Android). For billing issues:
iOS: Contact Apple Support
Android: Contact Google Play Support
For questions about features included in your subscription, please email us at info@focusiqapp.com
⚠️ Important Backup Reminder
Since all your data is stored locally on your device, we strongly recommend:
Enabling automatic device backups (iCloud or Google Drive)
Regularly exporting your data (Pro feature)
Not deleting the app without backing up first
We cannot recover lost data if your device is lost, damaged, or the app is deleted without a backup
Still Need Help?
If you couldn't find the answer to your question, please don't hesitate to reach out: Contact Support
We typically respond within 24-48 hours during business days